Our support services are designed to serve our enterprise-wide customers and their mission critical applications through a combination of telephone, online technical support and service pack updates, so that we can help resolve your issues as quickly and effectively as possible. Where necessary, our support personnel will escalate issues and draw upon the appropriate in-house expertise, which could include our domain experts, consultants or integration partners. They will then have access to the full details of your specific implementation and any custom applications, ensuring prompt assistance and resolution of your issue.

Our typical support packages include the following options:

Basic Support

Includes all of the fundamental resources you need to maintain your system, including telephone and online technical support, updates including Service Pack Releases and new version releases. Support is provided Monday to Friday 08.00 – 18.00 (in the defined time zone), excluding Public Holidays.

Silver Support

Enhances the Basic Support package to include extended telephone and online suppport for P0 issues up to 24.00 Monday to Friday (in the defined time zone), excluding Public Holidays.

Gold support

Offers the same features as silver support but with 24/7 support availability.