Client Services & Support


Brady plc provides a range of professional services to support customers in the installation and operation of Brady solutions. The services provided range from business analysis through project and programme management to implementation and configuration. Our professional service teams are skilled and experienced business analysts, consultants and project managers operating globally. We believe that effective professional service delivery is critical to maximising benefit from your Brady solution.

Value Added Services

DBA Services

System Health Checks and Tune-Ups

Brady Cloud

Change and Capacity Management

SLA Governance/Review

Service Continuity Assistance

Availability Management

Business Services

Project Management

Proof of Concept

Scoping and Gap Analysis

Change / Transition Management

Business Requirements Analysis

Development of Functional Specifications

System Configuration and Implementation

Business Process Design and Review

Business Intelligence Design

Greenfield Business Organisation Set Up

Regression Service and Reporting

System Integration

Client Regression

System Testing and UAT Assistance

 

 


 

BRADY PREMIUM SUPPORT

  • First line 24/7 support
  • Second line support during local bank holidays
  • 2-day annual onsite training
  • System reviews and performance enhancements
  • Application monitoring and hardware auditing
  • Training assessment

BRADY STANDARD SUPPORT

  • Normal business hours
  • New releases & docs
  • New functionality
  • Support/Helpdesk
  • Web issue tracking system
  • Technology upgrade & support

BRADY ON DEMAND SUPPORT

  • Upgrade UAT assistance
  • Regression services
  • DBA services
  • Extended support buckets
  • Dedicated application support
  • System health checks
  • Training
  • Fully managed flexible Cloud solutions
  • Regulatory compliance reviews