Client Services and Support


First class product support is essential for any Trading and Risk Management solution. Spanning Advisory, Business Analysis, Installation, System Implementation and Configuration, Education, Project / Programme Management, Technical Support and Cloud Services disciplines, Brady plc provides a range of professional services to support Customers so you can leverage the full potential of your Brady solutions and achieve your business objectives.

The Brady Services and Support teams include highly experienced domain experts, business analysts, consultants, project managers and support technicians operating globally. Our specialist team are there to help you get your job done quickly and smoothly. Our experts will help you get your trading and risk management system up and running and once you've gone live they are there to solve any of those mysterious technical support problems that may arise in your test or production environments.

Brady plc's objective is to place our customers at the heart of everything we do. Each client is assigned his own Account Manager. Your Account Manager is your personal customer advocate and can therefore empathise with the challenges you may face and find ways to resolve even the trickiest of problems. This ensures that you, our clients, get the best value possible out of our solutions, and allows us to be in touch with you on a regular basis to inform you directly of the many improvements that we release in new versions of our products.

Value Added Services

DBA Services

System Health Checks and Tune-Ups

Brady Cloud

Change and Capacity Management

SLA Governance/Review

Service Continuity Assistance

Availability Management

Business Services

Project Management

Proof of Concept

Scoping and Gap Analysis

Change / Transition Management

Business Requirements Analysis

Development of Functional Specifications

System Configuration and Implementation

Business Process Design and Review

Business Intelligence Design

Greenfield Business Organisation Set Up

Regression Service and Reporting

System Integration

Client Regression

System Testing and UAT Assistance


 

Brady Premium Support

  • First line 24/7 support
  • Second line support during local bank holidays
  • 2-day annual onsite training
  • System reviews and performance enhancements
  • Application monitoring and hardware auditing
  • Training assessment

Brady Standard Support

  • Normal business hours
  • New releases & docs
  • New functionality
  • Support/Helpdesk
  • Web issue tracking system
  • Technology upgrade & support

 

Brady On Demand Support

  • Upgrade UAT assistance
  • Regression services
  • DBA services
  • Extended support buckets
  • Dedicated application support
  • System health checks
  • Training
  • Fully managed flexible Cloud solutions
  • Regulatory compliance reviews