Client Services & Support

Brady plc provides a range of professional services to support customers in the installation and operation of Brady solutions. The services provided range from business analysis through project and programme management to implementation and configuration. Our professional service teams are skilled and experienced business analysts, consultants and project managers operating globally. We believe that effective professional service delivery is critical to maximising benefit from your Brady solution.

Value Added Services

DBA Services

System Health Checks and Tune-Ups

Brady Cloud

Change and Capacity Management

SLA Governance/Review

Service Continuity Assistance

Availability Management

Business Services

Project Management

Proof of Concept

Scoping and Gap Analysis

Change / Transition Management

Business Requirements Analysis

Development of Functional Specifications

System Configuration and Implementation

Business Process Design and Review

Business Intelligence Design

Greenfield Business Organisation Set Up

Regression Service and Reporting

System Integration

Client Regression

System Testing and UAT Assistance





  • First line 24/7 support
  • Second line support during local bank holidays
  • 2 day annual onsite training
  • System reviews and performance enhancements
  • Application monitoring and hardware auditing
  • Training assessment


  • Normal business hours
  • New releases & docs
  • New functionality
  • Support/Helpdesk
  • Web issue tracking system
  • Technology upgrade & support


  • Upgrade UAT assistance
  • Regression services
  • DBA services
  • Extended support buckets
  • Dedicated application support
  • System health checks
  • Training
  • Fully managed flexible Cloud solutions
  • Regulatory compliance reviews







The Brady Academy programme aims to deliver effective training optimised to your specific needs. In order to ensure effective use of  business time the Brady Academy programme provides a suite of off the shelf and bespoke training courses. Courses can be delivered at Brady offices, at your own training facilities or remotely through web conferencing facilities.

The provision of group training sessions helps you to maximise your technologies and your team while minimising the impact on utilisation. Conducting initial and regular training will maximise your investment in the solution and also ensure its smooth and efficient integration into your business. All training is conducted by experienced Brady professionals, with class sizes limited to between five and eight attendees, thus ensuring personal attention to achieving successful results.

We currently offer several types of education services:

Standard Education Courses

Brady provides a comprehensive range of worldwide, instructor-led courses that explain how to use your Brady solution and related technologies. Instructor led training combines personal delivery, practical experience and class participation in order to create a rich learning environment. With extensive hands on opportunities, attendees have ample time to practise their skills and apply what they learn, while our expert instructors are immediately available to answer any specific technical and application related questions.

Customised Education Courses

Brady understands that businesses often have specialised needs when it comes to building competencies for their specific Brady solution. Our education team can work closely with you to build tailored courses for specific roles and responsibilities and levels of knowledge, enabling you to address realistic scenarios that relate directly to your company’s unique environment.

Whatever you needs, Brady’s standard and customised education courses offer an efficient and cost-effective method of training your employees on your specific application, without the time or expense of travel. All you need to provide is the training environment, including the necessary hardware and software.

Brady Training Webinars

As a service to our customers, Brady has introduced standard and customised training webinars. Brady training webinars are delivered remotely by our experienced team of consultants, via a secure connection, direct to your desktop or training room at a time that suits you. The webinars offer remote interaction with our team of consultants for general training purposes, as well as the opportunity to address user-specific topics relating to Brady solutions without the inconvenience or expense of having to leave your office.